Getting help at Seaside Wellness is quick, confidential, and stress-free.
Start Your Recovery with a Simple Admissions Process
At Seaside Wellness of Palm Beach, we know that taking the first step toward addiction treatment can feel overwhelming. That’s why our admissions process is designed to be simple, supportive, and judgment-free. From your first call to arriving at our facility, our team will guide you through each step: insurance verification, travel arrangements, and personalized assessments, so you can focus on what matters most: beginning the journey to recovery.
Here is what you can expect from our admissions process:
Compassionate Guidance
From the very first call, our admissions team will treat you or your loved one with kindness, respect, and understanding. We know how difficult reaching out can be, and our goal is to make the process as comfortable as possible.
Clear, Honest Communication
You’ll never be left guessing about the next step. We provide full transparency about insurance, costs, assessments, and treatment options, so you feel confident and informed throughout the process.
Confidential & Judgment-Free Support
Your privacy is our priority. All information shared with our team is kept strictly confidential, and our approach is always supportive, never judgmental.
A Smooth, Stress-Free Process
From insurance verification to travel coordination and intake, our team handles the details so you can focus on what matters most: beginning recovery. The entire process is designed to be simple, quick, and stress-free.
admissions process step-by-step
Step 1: Contact us
When you reach out to Seaside Wellness, whether by phone, form, or chat, you’ll be immediately connected with a member of our Admissions Team. Each team member is trained to guide families and individuals through what can often feel like an overwhelming time, making the process as simple and reassuring as possible. Most of our admissions staff members have personal experience with recovery, either directly or through a loved one, so they understand the urgency, fear, and hope you may be feeling in this moment.
During that first conversation, we’ll ask a few basic questions to get a clearer picture of your situation. These may include what substances are being used and how frequently, if addiction, what are the mental health struggles, whether there have been previous attempts at treatment, if there are any urgent medical or mental health concerns, and what your immediate goals are. This initial call is also your opportunity to ask us anything, from how our detox process works to what day-to-day life in treatment looks like.
Step 2: Pre-assessment
Our admissions team provides a complimentary and confidential pre-assessment to ensure your loved one receives the right level of care.(whether you’re calling for addiction, mental health, or dual diagnosis) During this stage, one of our admissions specialists will connect with you and your loved one to gather important details about their history, challenges, and goals for recovery. This conversation helps us create the most effective treatment plan possible, tailored to their unique situation. Our team will ask questions about:
- Personal history of substance use
- Relevant family history
- Physical and mental health background
- Current medications being taken
- Previous treatment experiences
This stage is not just about collecting information, it’s about listening, supporting, and making sure you feel confident about the next steps. Once the pre-assessment is complete, our clinical team reviews the information and begins shaping a customized plan of care. From here, we also guide you through insurance verification and treatment cost options so there are no surprises along the way.
Step 3: Insurance Verification
Understanding insurance can feel complicated, but we’re here to make it simple and stress-free. At Seaside Wellness, we work with most major health insurance providers to help cover the cost of treatment. When you call, our admissions team will walk you through your benefits in clear language and answer any questions you have about coverage.
To verify insurance, we’ll ask for:
- The client’s full name and date of birth
- Insurance provider name
- Policy or member ID number
- Type of plan
From there, we’ll contact your insurance provider directly to confirm benefits and explain exactly what is covered. All information is kept completely confidential, and we follow strict HIPAA guidelines to protect your privacy.
Self-Pay Options
If you don’t have insurance, you still have options. We offer several self-pay solutions, including flexible payment plans and financing options, so cost doesn’t have to stand in the way of treatment. Our admissions team will work with you to create a financial plan that allows you or your loved one to begin recovery without delay.
Step 4: Admissions
The final step is arriving at Seaside and beginning your recovery journey. If you or your loved one needs help getting here, our team can assist with travel arrangements. We coordinate airport pickups, local transportation, and can even arrange for a sober escort if necessary.
Upon arrival, you will be welcomed by our admissions and medical staff who are here to make you feel comfortable from the very beginning. Every client receives a comprehensive medical and psychological evaluation to ensure their treatment plan is both safe and effective. After intake, you’ll receive a personal tour of the facility and support settling into your suite. From there, clients are free to relax, whether that means enjoying the lounge, getting something to eat, or simply resting before treatment begins.
Once you arrive, our team is committed to making the transition as smooth as possible. Detox and early recovery are challenging, but you won’t go through it alone. Our trained medical staff and treatment advisors will be there with you every step of the way.
Step 1: Contact us
When you reach out to Seaside Wellness, whether by phone, form, or chat, you’ll be immediately connected with a member of our Admissions Team. Each team member is trained to guide families and individuals through what can often feel like an overwhelming time, making the process as simple and reassuring as possible. Most of our admissions staff members have personal experience with recovery, either directly or through a loved one, so they understand the urgency, fear, and hope you may be feeling in this moment.
During that first conversation, we’ll ask a few basic questions to get a clearer picture of your situation. These may include what substances are being used and how frequently, if addiction, what are the mental health struggles, whether there have been previous attempts at treatment, if there are any urgent medical or mental health concerns, and what your immediate goals are. This initial call is also your opportunity to ask us anything, from how our detox process works to what day-to-day life in treatment looks like.
Step 2: Pre-assessment
Our admissions team provides a complimentary and confidential pre-assessment to ensure your loved one receives the right level of care.(whether you’re calling for addiction, mental health, or dual diagnosis) During this stage, one of our admissions specialists will connect with you and your loved one to gather important details about their history, challenges, and goals for recovery. This conversation helps us create the most effective treatment plan possible, tailored to their unique situation. Our team will ask questions about:
- Personal history of substance use
- Relevant family history
- Physical and mental health background
- Current medications being taken
- Previous treatment experiences
This stage is not just about collecting information, it’s about listening, supporting, and making sure you feel confident about the next steps. Once the pre-assessment is complete, our clinical team reviews the information and begins shaping a customized plan of care. From here, we also guide you through insurance verification and treatment cost options so there are no surprises along the way.
Step 3: Insurance Verification
Understanding insurance can feel complicated, but we’re here to make it simple and stress-free. At Seaside Wellness, we work with most major health insurance providers to help cover the cost of treatment. When you call, our admissions team will walk you through your benefits in clear language and answer any questions you have about coverage.
To verify insurance, we’ll ask for:
- The client’s full name and date of birth
- Insurance provider name
- Policy or member ID number
- Type of plan
From there, we’ll contact your insurance provider directly to confirm benefits and explain exactly what is covered. All information is kept completely confidential, and we follow strict HIPAA guidelines to protect your privacy.
Self-Pay Options
If you don’t have insurance, you still have options. We offer several self-pay solutions, including flexible payment plans and financing options, so cost doesn’t have to stand in the way of treatment. Our admissions team will work with you to create a financial plan that allows you or your loved one to begin recovery without delay.
Step 4: Admissions
The final step is arriving at Seaside and beginning your recovery journey. If you or your loved one needs help getting here, our team can assist with travel arrangements. We coordinate airport pickups, local transportation, and can even arrange for a sober escort if necessary.
Upon arrival, you will be welcomed by our admissions and medical staff who are here to make you feel comfortable from the very beginning. Every client receives a comprehensive medical and psychological evaluation to ensure their treatment plan is both safe and effective. After intake, you’ll receive a personal tour of the facility and support settling into your suite. From there, clients are free to relax, whether that means enjoying the lounge, getting something to eat, or simply resting before treatment begins.
Once you arrive, our team is committed to making the transition as smooth as possible. Detox and early recovery are challenging, but you won’t go through it alone. Our trained medical staff and treatment advisors will be there with you every step of the way.
Get started today
Your Trusted addiction & Mental health rehab in Palm Beach County
Why chose seaside?
At Seaside Wellness, we specialize in evidence-based treatment for addiction, mental health disorders, and co-occurring conditions. Our West Palm Beach facility provides a private, calming environment where clients can focus fully on recovery. With a team of licensed clinicians and therapists, we deliver personalized care that blends compassion with clinical expertise. Whether the need is detox, residential rehab (addiction or mental health), or dual diagnosis treatment, we are dedicated to helping each individual and their loved ones achieve lasting healing. By combining proven therapies with a supportive community, Seaside Wellness guides clients toward long-term recovery and improved mental well-being.
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Take the first step towardS recovery today
If you or a loved one is struggling with addiction or mental health challenges, Seaside Wellness is here to help. Fill out the confidential form below and a member of our admissions team will contact you shortly to answer your questions, verify insurance, and guide you through the next steps. Getting started is quick, private, and judgment-free.